Position

Xero Support

Description

A professional accounting and consultancy firm comprising of qualified and experienced personnel with extensive experience. We keep ourselves abreast of current developments in business and market information relevant to accounting to meet the needs of both individuals and corporations. We provide assurance, tax, and advisory services to private and public companies.

Responsibilities

You are required to:

• Ensure cases are responded and treated with priority
• Identify the applicable dispute or subscription transfer process and take responsibility to effectively and efficiently resolve cases
• Provide world class customer service to all of our customers
• Assist in the review, classification and prioritisation of customer support requests, responding online and over the phone